AI Chatbots

AI Chatbots That Help Your Customers Find Answers

Your website contains valuable information, but finding the right answer isn't always easy. Visitors may have to search through multiple pages or contact you directly to get the information they're looking for. An AI chatbot can make that process much easier by providing instant answers to customer questions.

My AI chatbots help your customers and potential customers find the information they need while reducing the time you spend answering questions you've already addressed on your website. Whether you're explaining your services, helping people navigate your programs, or providing step-by-step software tutorials, a chatbot can make your information more accessible.

How AI Chatbots Can Help Your Organization

AI chatbots are particularly useful for websites with a lot of information or visitors who frequently ask similar questions. Instead of requiring someone to search through your website, a chatbot can help them find relevant information through a simple conversation.

Examples of how a chatbot can help include:

• Answering frequently asked questions: Provide information about your services, programs, policies, and other topics covered by your website.
• Helping visitors find information: Make it easier for customers and potential customers to locate answers without navigating through multiple pages.
• Explaining processes and procedures: Provide step-by-step instructions using your existing documentation.
• Supporting nonprofits and community organizations: Answer questions about programs, trips, donations, and other services.
• Reducing repetitive work: Spend less time responding to questions when the answers are already available in your website content or documentation.

A chatbot isn't necessary for every website. If your website is small and its information is already easy to find, the added value may be limited. My goal is to provide a solution that makes a meaningful difference in how people access your information.

Customized to Your Website and Information

Each chatbot is configured around your website and the information you want to make available to visitors. It uses your existing webpages along with any additional documentation you provide, allowing it to answer questions based on your organization's actual information.

Unlike a general-purpose AI assistant, my chatbots are designed to stay within the scope of the information provided to them. Safeguards help prevent the chatbot from inventing answers when the necessary information isn't available.

You can also customize how your chatbot communicates with visitors, including:

• Introductory message: Choose the message visitors see when they open the chatbot.
• Custom instructions: Configure how the chatbot responds and how it directs visitors to the appropriate contact method.
• Support contact: Specify an email address for visitors to use when the chatbot cannot answer their question.

Your chatbot can help visitors find answers independently, while still directing them to your organization when personal assistance is needed.

Designed for More Useful Answers

Not all AI chatbots are equally effective at finding information. Some rely on a limited selection of text fragments, which can leave out important context or make it difficult to answer questions that require information from multiple sections of a website.

I've developed my chatbot system with a different approach to information retrieval. Rather than relying solely on a few isolated text fragments, the system is designed to consider information across multiple relevant sections when developing an answer. This helps it handle questions that require connecting details from different parts of your website or documentation.

The result is a chatbot designed to do more than simply match a question to a small piece of text. It can help visitors understand information, find answers, and work through questions that require more context—all while keeping operating costs manageable.

Setup, Testing, and Ongoing Updates

A useful chatbot requires more than adding a script to your website. The information behind it needs to be organized, configured, and tested to help ensure visitors receive relevant and accurate answers.

My setup process includes:

• Building the knowledge base: I add your existing webpages and other documentation to a database that the chatbot can use to answer questions.
• Automating content updates: A custom scraping system retrieves information from your existing webpages daily to help keep the chatbot's knowledge current.
• Configuring the chatbot: I customize its instructions, introductory message, and contact information to fit your organization.
• Testing before launch: We use a test page to ask questions and evaluate the chatbot's responses before making it available to your visitors.
• Improving answers: If a response is incorrect, I can help identify the information that led to the problem and make adjustments to improve future answers.
• Adding new content: When you publish new webpages or provide additional documentation, I can add that information to the chatbot's knowledge base.

The annual fee includes setup, content management, testing, daily webpage scraping, chatbot hosting, and AI usage. I also help address issues and improve responses when you provide feedback.

A Note About AI Accuracy

Although safeguards help keep responses grounded in your organization's information, AI can occasionally produce incorrect answers. A chatbot should be viewed as a tool for making information more accessible, not as a complete replacement for your organization's knowledge, expertise, or personal assistance.

My goal is to help reduce repetitive questions and make it easier for visitors to find information, while giving them a way to contact your organization when they need additional help.

AI Chatbot Pricing

Chatbot pricing starts at $300 per year. The actual cost depends primarily on expected website traffic and chatbot usage, since each conversation has an ongoing operating cost.

Rather than charging separate setup and subscription fees, I provide an annual price that includes implementation, website content, testing, ongoing content updates, hosting, and AI usage.

Pricing is customized for each website. A high-traffic website with relatively little chatbot activity may cost less than expected, while a website with heavy chatbot usage may require a higher annual fee. This approach helps account for the actual resources needed to operate your chatbot.

The service typically requires a minimum one-year commitment. Contact me to discuss your website and expected usage so I can determine an appropriate price for your needs.